Trustpilot reviews API documentation
We provide a simple to setup REST API that returns reviews in JSON format. Before integrating the API you should be aware of the following:
- The Trustpilot API returns 20 reviews per request.
- The order in which reviews are returned is by descending date(from newest to oldest).
To get reviews from Wextractor you will need to perform GET requests against
the https://wextractor.com/api/v1/reviews/trustpilot endpoint.
Reviews endpoint parameters:
| Parameter | Required | Description | Example |
|---|---|---|---|
| auth_token | Required | Your API token for authentication. Once you register to Wextractor you can extract this key from your account's setting page. | - |
| id | Required | A textual identifier that uniquely identifies a place in Trustpilot. This identifier can be taken from the url of the software in Trustpilot. For example, if the url for the software in Trustpilot is https://www.trustpilot.com/review/slack.com the identifier is slack.com
|
slack.com |
| offset | Optional | This parameter defines the result offset. It skips the given number of reviews. It's used for pagination. (e.g., 0 (default) is the first page of results, 20 is the 2nd page of results, 40 is the 3rd page of results, etc.). | 20 |
Example usage:
https://wextractor.com/api/v1/reviews/trustpilot?id=slack.com&auth_token=XXXXX
Example response:
{
"reviews": [
{
"title": "That was the best solution for teamwork",
"text": "That was the best solution for teamwork\n\nI really love what Slack did for corporate work. That is super useful to gather all my projects in the same space in a very convenient workflow",
"reviewer": "Arina Aparina",
"reviewer_avatar": null,
"id": "63d7959c4b01fb3f5490fdb1",
"datetime": "2023-01-30T12:02:04.000Z",
"rating": 5,
"url": "https://www.trustpilot.com/reviews/63d7959c4b01fb3f5490fdb1",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "ID"
},
{
"title": "Paid Subscriber: Great Experience for 4+ Years",
"text": "Been using it as a paid subscriber (and free for another company) for years. It's great for communication and support for our team. Can't wait to see more.",
"reviewer": "John Rampton",
"reviewer_avatar": "https://user-images.trustpilot.com/5d1dfd6410e55fb5a2fddde2/73x73.png",
"id": "63d29b9b4b01fb3f548dbcaf",
"datetime": "2023-01-26T17:26:19.000Z",
"rating": 5,
"url": "https://www.trustpilot.com/reviews/63d29b9b4b01fb3f548dbcaf",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "US"
},
{
"title": "Spack",
"text": "My experience with slack is a bad one, bare with me here. \nI haven't used the software itself, but my reasoning is legit. advertising. It's terrible.\n\nYou've prevented me from even looking into your company as an option, the ads I hear are utterly awful, and being part of your business model gives me grounds to review.\n\nI'd rather use anything else, MICROSOFT TEAMS, because they don't need to skull rag their potential base with bad ads. \n\nI won't even buy shares because your ads make you seem desperate and soon your ideas will be outsourced.",
"reviewer": "nigel thornberry",
"reviewer_avatar": null,
"id": "63c1e3542338b6d417b96b63",
"datetime": "2023-01-14T01:03:48.000Z",
"rating": 1,
"url": "https://www.trustpilot.com/reviews/63c1e3542338b6d417b96b63",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "GB"
},
{
"title": "Simplistic interface",
"text": "Simplistic interface, easy to use, and an incredibly helpful tool. I use slack everyday, never had issues with it.",
"reviewer": "Robbin Esgaroth",
"reviewer_avatar": null,
"id": "63be81912338b6d417b641a2",
"datetime": "2023-01-17T13:04:24.000Z",
"rating": 5,
"url": "https://www.trustpilot.com/reviews/63be81912338b6d417b641a2",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "NL"
},
{
"title": "Simple but lacking in advanced features",
"text": "I have been using Slack for my team's communication and collaboration needs for the past few months and overall, I have mixed feelings about it. On one hand, I love how simple and easy it is to use. The interface is clean and intuitive, and it is easy for everyone on the team to get up to speed on how to use it.\n\nHowever, I do have some issues with Slack's limitations. It feels like the platform is stuck in the past in some ways and doesn't offer as many features as some of its competitors. For example, there is no built-in video conferencing or screen sharing, which can be frustrating when trying to collaborate remotely, while I appreciate Slack's simplicity, I do wish it offered more advanced features. If you are looking for a straightforward communication tool, it might be a good fit. But if you need something more robust, you may want to consider looking elsewhere.",
"reviewer": "Madox",
"reviewer_avatar": null,
"id": "63b19df72338b6d417accd46",
"datetime": "2023-01-01T16:51:35.000Z",
"rating": 4,
"url": "https://www.trustpilot.com/reviews/63b19df72338b6d417accd46",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "GB"
},
{
"title": "Slack with huddle is a piece of garbadge.",
"text": "huddle. I hate it so much. The most useless feature.\nI don't like its general look\nI don't like how its call notifiction works\nI don't like that its somewhere in the corner\nI don't like that it makes webcam window small and squared\nAnd particullary I hate that it eats so much of my laptops resources that I can't do anything beside looking at slacks window. Screen sharing is a lagshow.\n\nAt this point, I could switch to ms teams or google chats. (which I do for all external calls)\n\nAnything is better. And I haven't heared anything positiv from my friends/collgues either. (Except a couple of developers and PMs, but those guys are masochists anyway, so that doesn't count)",
"reviewer": "Andrii",
"reviewer_avatar": null,
"id": "6389d3200b7fc02715d13c83",
"datetime": "2022-12-02T12:27:44.000Z",
"rating": 1,
"url": "https://www.trustpilot.com/reviews/6389d3200b7fc02715d13c83",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "DE"
},
{
"title": "Call features not working properly",
"text": "Good app for chatting with colleagues, however lately there are many issues with group calls. The connection can either not be established or it disconnects all the time even though the internet connection is stable. Instead of that we need to use Huddle, but that is not always practical for obvious reasons.",
"reviewer": "Annie",
"reviewer_avatar": "https://user-images.trustpilot.com/631352e87ddda50012bcae07/73x73.png",
"id": "6313608c7f7a8621ee518941",
"datetime": "2022-09-03T16:11:25.000Z",
"rating": 3,
"url": "https://www.trustpilot.com/reviews/6313608c7f7a8621ee518941",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "MK"
},
{
"title": "Excellent for group chats with colleagues",
"text": "One of the best for communication with colleagues. Slack has all the necessary features. I use it mostly in a browser and I find it especially practical to see the comments on the right in a separate window. You should definitely try it if you haven't used it before.",
"reviewer": "Olga",
"reviewer_avatar": null,
"id": "62d93bed4c35e69ec5158729",
"datetime": "2022-07-21T13:43:41.000Z",
"rating": 5,
"url": "https://www.trustpilot.com/reviews/62d93bed4c35e69ec5158729",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "TH"
},
{
"title": "Great tool for communication",
"text": "This is a great tool for teamwork and communication, it allows you to personalize it and create channels. It is very easy to get used to it but also adaptable. I have used the app for over a year and it works amazing.",
"reviewer": "Dani Brito",
"reviewer_avatar": null,
"id": "632095c37f7a8621ee5a817f",
"datetime": "2022-09-13T16:37:55.000Z",
"rating": 5,
"url": "https://www.trustpilot.com/reviews/632095c37f7a8621ee5a817f",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "MX"
},
{
"title": "Best of the best",
"text": "It pains my soul that Salesforce, which is root-of-all-evil adjacent owns this lovely nugget, but I concede, they have not destroyed it (yet) and for that I'm grateful. Slack is the benchmark platform by which all other business communication tools can be measured. So far, nothing else comes close. 🙇",
"reviewer": "Slothy",
"reviewer_avatar": "https://user-images.trustpilot.com/5910a3120000ff000a95caee/73x73.png",
"id": "62361296924ebaa0caf0eca1",
"datetime": "2022-03-19T17:27:50.000Z",
"rating": 5,
"url": "https://www.trustpilot.com/reviews/62361296924ebaa0caf0eca1",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "US"
},
{
"title": "Early advocate, but planning to exit",
"text": "We have used it across 3 companies for years, but have now started the process of moving away. Become too expensive compared and when we recently tried to merge two organisation to save a lot of money, it became clear they would do whatever they could to make that hard. Sad to leave as it is a hassle to export data, but it has to be done",
"reviewer": "Per Larsen",
"reviewer_avatar": null,
"id": "61b0e39d0b7cbbcbfe0584a7",
"datetime": "2021-12-08T16:55:57.000Z",
"rating": 2,
"url": "https://www.trustpilot.com/reviews/61b0e39d0b7cbbcbfe0584a7",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "GB"
},
{
"title": "Started off decent however...",
"text": "Started off decent however, features changed and the customer service went downhill after we were signed up. When I said we would potentially need to find another solution if we could not get our original features back that we had when we signed up, they immediately cancelled my account. Cannot recommend. there are other ticketing programs out there that are better priced and have more features.",
"reviewer": "Andrew Shinewald",
"reviewer_avatar": null,
"id": "615465c4215cfcced2735fb8",
"datetime": "2021-09-29T13:10:28.000Z",
"rating": 1,
"url": "https://www.trustpilot.com/reviews/615465c4215cfcced2735fb8",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "CA"
},
{
"title": "Лагает",
"text": "Лагает. запустить этот софт на среднем ноутбуке или виртуалке крайне тяжело, а дозвониться просто не возможно. Настройка неудобна. проблема и с микрофонами есть, часть железа он просто не воспринимает или передаёт шум. Вообщем как по мне так тихий ужас. Да еще и данные удаляет без предупреждения",
"reviewer": "Benjamin Grant",
"reviewer_avatar": null,
"id": "6231cae40e5829d9e2a94643",
"datetime": "2022-03-16T11:32:52.000Z",
"rating": 1,
"url": "https://www.trustpilot.com/reviews/6231cae40e5829d9e2a94643",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "RU"
},
{
"title": "I simply love this software!",
"text": "Slack has been an essential tool for me right since I joined my new team and found out the perks of having everything at the point of my fingers. I want to highlight the integrations: Google Calendar, Hubspot, Trello, Gmail. It's so easy to work by having every platform you use synced. \nP.S.: I would love to see an update where you could change a default browser for links to open from Slack Desktop.\nThank you!",
"reviewer": "Aimée Aubert",
"reviewer_avatar": null,
"id": "60ddc751f9f48702a88d9a69",
"datetime": "2021-07-01T13:46:57.000Z",
"rating": 5,
"url": "https://www.trustpilot.com/reviews/60ddc751f9f48702a88d9a69",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "CA"
},
{
"title": "Adult MSN haha!",
"text": "I have always been a fan of online messaging. I remember the days of MSN messenger and ICQ. But, now it seems all people are using is WhatsApp. Today I was introduced to slack by my friend Sam. It's like an adult msn, you can make your own groups, schedule events, even play games. It's great! I love this app its fantastic.",
"reviewer": "Millie Liver",
"reviewer_avatar": null,
"id": "613faeff215cfcced264f1a3",
"datetime": "2021-09-13T20:05:19.000Z",
"rating": 5,
"url": "https://www.trustpilot.com/reviews/613faeff215cfcced264f1a3",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "CA"
},
{
"title": "Works great in multiple environments!",
"text": "Slack is a company that does Slack, and as a result the focus on the product is second to none. Truly a \"gold standard\" in messaging. It gives a truly collaborative experience, not bogged down in \"bureaucracy\" in the interface, and one of the best features is you can be part of several Slack \"communities\" at once. Great performance too, great search, great product. One of the very few products based on Electron framework which seems to work well.",
"reviewer": "Brian",
"reviewer_avatar": null,
"id": "609382e4f9f4870a6ca72063",
"datetime": "2021-05-06T05:47:16.000Z",
"rating": 5,
"url": "https://www.trustpilot.com/reviews/609382e4f9f4870a6ca72063",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "GB"
},
{
"title": "The best communication chat platform",
"text": "This is the best business communication platform on the market! I've been using Slack at work for almost one year and it's for sure the best experience I've ever had in terms of business communication. This way of communicating is way better than having to write endless emails or using other platforms that are nowhere near Slack when it comes to compatibility, number of features, etc. I also want to give kudos to the Slack support team -- they are great, positive, and very keen to help!",
"reviewer": "Marko",
"reviewer_avatar": null,
"id": "612bdbca9c391649d84cb75d",
"datetime": "2021-08-29T19:11:06.000Z",
"rating": 5,
"url": "https://www.trustpilot.com/reviews/612bdbca9c391649d84cb75d",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "RS"
},
{
"title": "Slack is the best app for communication within an orgainization",
"text": "Slack is the best app in terms of being connected with my team remotely, with it sending real time notifications, option to add different apps to channels and workspaces, allow me to edit or delete messages and being free on top of it. Without slack, i wouldn't be able to work from home. Keeping related chats in channels and being able to create DMs with multiple people at a time is best.",
"reviewer": "Mahek Vasoya",
"reviewer_avatar": null,
"id": "5fd62f09755dc10b48215044",
"datetime": "2020-12-13T15:11:05.000Z",
"rating": 4,
"url": "https://www.trustpilot.com/reviews/5fd62f09755dc10b48215044",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "IN"
},
{
"title": "Slack est vraiment top pour la…",
"text": "Slack est vraiment top pour la communication interne notamment en cas de télétravail. Un bémol cependant lorsqu'il devient le seul outil de communication. Les notifications peuvent-être très envahissantes et demandent une disponibilité et des réponses instantanées ce qui peut perturber la concentration. Ne pas hésiter à mettre ses notifications en pause ou afficher des statuts (meeting...) pour ne pas être dérangé toutes les 5 mn.",
"reviewer": "AC",
"reviewer_avatar": null,
"id": "5fc786265e693f0604750b82",
"datetime": "2020-12-02T12:18:46.000Z",
"rating": 4,
"url": "https://www.trustpilot.com/reviews/5fc786265e693f0604750b82",
"reply": {
"text": null,
"datetime": null
},
"likes": 0,
"country_code": "FR"
},
{
"title": "Team Communication Redefined",
"text": "We were testing to find the best app since the pandemic began, initially to replace email communication and find something mobile and efficient. Slack is one of the tools we have been testing continuously and the team loves the experience. I'm glad to say we have minimized sending emails to only outbound communications. Great tool for work collaboration specifically with development teams.",
"reviewer": "Klaus Herman",
"reviewer_avatar": "https://user-images.trustpilot.com/5f60820714844e7bfda0b477/73x73.png",
"id": "5f608e4d02e8570acc384e8a",
"datetime": "2020-09-15T09:50:05.000Z",
"rating": 5,
"url": "https://www.trustpilot.com/reviews/5f608e4d02e8570acc384e8a",
"reply": {
"text": null,
"datetime": null
},
"likes": 1,
"country_code": "DE"
}
],
"next_page_cursor": "2",
"totals": {
"review_count": 204,
"average_rating": "4",
"stars_count": {
"1_stars": 13,
"2_stars": 2,
"3_stars": 8,
"4_stars": 51,
"5_stars": 132
}
}
}
Frequently asked questions:
- Does the API have rate limits?
Yes, since Trustpilot is pretty strict at blocking requests you will be rate limited if you perform more than one request per second.