Trustpilot reviews API documentation

We provide a simple to setup REST API that returns reviews in JSON format. Before integrating the API you should be aware of the following:

  • The Trustpilot API returns 20 reviews per request.
  • The order in which reviews are returned is by descending date(from newest to oldest).

To get reviews from Wextractor you will need to perform GET requests against the https://wextractor.com/api/v1/reviews/trustpilot endpoint.

Reviews endpoint parameters:

Parameter Required Description Example
auth_token Required Your API token for authentication. Once you register to Wextractor you can extract this key from your account's setting page. -
id Required A textual identifier that uniquely identifies a place in Trustpilot. This identifier can be taken from the url of the software in Trustpilot. For example, if the url for the software in Trustpilot is https://www.trustpilot.com/review/slack.com the identifier is slack.com slack.com
offset Optional This parameter defines the result offset. It skips the given number of reviews. It's used for pagination. (e.g., 0 (default) is the first page of results, 20 is the 2nd page of results, 40 is the 3rd page of results, etc.). 20

Example usage:

https://wextractor.com/api/v1/reviews/trustpilot?id=slack.com&auth_token=XXXXX

Example response:

        {
            "reviews": [
                {
                    "title": "Excellent for group chats with colleagues",
                    "text": "One of the best for communication with colleagues. Slack has all the necessary features. I use it mostly in a browser and I find it especially practical to see the comments on the right in a separate window. You should definitely try it if you haven't used it before.",
                    "reviewer": "Olga",
                    "reviewer_avatar": null,
                    "id": "62d93bed4c35e69ec5158729",
                    "datetime": "2022-07-21T13:43:41.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/62d93bed4c35e69ec5158729",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Simple",
                    "text": "Easy to use solution for workplace communication. Takes very little time to get used to. I like how you can write in the main section and respond to a second thread on the side.",
                    "reviewer": "Peter Wilson",
                    "reviewer_avatar": null,
                    "id": "62b59289ba5bb6ef0421e470",
                    "datetime": "2022-06-24T12:31:37.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/62b59289ba5bb6ef0421e470",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Definitely the best platform for team…",
                    "text": "Definitely the best platform for team communication. It is very light and easy to use. I am very glad that there is such a program that allows you to separate personal and work communication. Highly recommend!",
                    "reviewer": "Valeriia Tkachuk",
                    "reviewer_avatar": null,
                    "id": "628ccbd84b16276ac98ee3e5",
                    "datetime": "2022-05-24T14:13:12.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/628ccbd84b16276ac98ee3e5",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Best of the best",
                    "text": "It pains my soul that Salesforce, which is root-of-all-evil adjacent owns this lovely nugget, but I concede, they have not destroyed it (yet) and for that I'm grateful. Slack is the benchmark platform by which all other business communication tools can be measured. So far, nothing else comes close. 🙇",
                    "reviewer": "Slothy",
                    "reviewer_avatar": "https://user-images.trustpilot.com/5910a3120000ff000a95caee/73x73.png",
                    "id": "62361296924ebaa0caf0eca1",
                    "datetime": "2022-03-19T17:27:50.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/62361296924ebaa0caf0eca1",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Лагает",
                    "text": "Лагает. запустить этот софт на среднем ноутбуке или виртуалке крайне тяжело, а дозвониться просто не возможно. Настройка неудобна. проблема и с микрофонами есть, часть железа он просто не воспринимает или передаёт шум. Вообщем как по мне так тихий ужас. Да еще и данные удаляет без предупреждения",
                    "reviewer": "Benjamin Grant",
                    "reviewer_avatar": null,
                    "id": "6231cae40e5829d9e2a94643",
                    "datetime": "2022-03-16T11:32:52.000Z",
                    "rating": 1,
                    "url": "https://www.trustpilot.com/reviews/6231cae40e5829d9e2a94643",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Early advocate, but planning to exit",
                    "text": "We have used it across 3 companies for years, but have now started the process of moving away. Become too expensive compared and when we recently tried to merge two organisation to save a lot of money, it became clear they would do whatever they could to make that hard. Sad to leave as it is a hassle to export data, but it has to be done",
                    "reviewer": "Per Larsen",
                    "reviewer_avatar": null,
                    "id": "61b0e39d0b7cbbcbfe0584a7",
                    "datetime": "2021-12-08T16:55:57.000Z",
                    "rating": 2,
                    "url": "https://www.trustpilot.com/reviews/61b0e39d0b7cbbcbfe0584a7",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Started off decent however...",
                    "text": "Started off decent however, features changed and the customer service went downhill after we were signed up. When I said we would potentially need to find another solution if we could not get our original features back that we had when we signed up, they immediately cancelled my account. Cannot recommend. there are other ticketing programs out there that are better priced and have more features.",
                    "reviewer": "Andrew Shinewald",
                    "reviewer_avatar": null,
                    "id": "615465c4215cfcced2735fb8",
                    "datetime": "2021-09-29T13:10:28.000Z",
                    "rating": 1,
                    "url": "https://www.trustpilot.com/reviews/615465c4215cfcced2735fb8",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Good service, with only a minor bug or two",
                    "text": "The university where I work and study has been using Slack quite broadly for the past few years, and overall I quite like it. Some things are a little weird and buggy, like how I sometimes still get notifications in some places for a workspace I've muted everywhere (and I triple checked!), but that's only a minor annoyance. I would love it if they added a gif search tool like many other apps have these days. Granted the folks I work with are a pretty goofy bunch, so I don't know how popular such a feature would be in more serious working cultures, but several have agreed with me that an easy way to use funny gif reactions would be great.",
                    "reviewer": "Bryce Allen",
                    "reviewer_avatar": "https://user-images.trustpilot.com/5d56f1cd6a6b17d9a61fe551/73x73.png",
                    "id": "621a6262ba48cd57a2a3b791",
                    "datetime": "2022-02-26T17:24:50.000Z",
                    "rating": 4,
                    "url": "https://www.trustpilot.com/reviews/621a6262ba48cd57a2a3b791",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Very user friendly",
                    "text": "American Colleagues recommended to use Slack for work communications and it turned out to be really effective and very user friendly. No special instuctions needed, everything is clear from the first minute",
                    "reviewer": "Mary",
                    "reviewer_avatar": "https://user-images.trustpilot.com/62440d2b65f16a00120927e3/73x73.png",
                    "id": "62440f6bf144199fc9ce48c9",
                    "datetime": "2022-03-30T08:06:03.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/62440f6bf144199fc9ce48c9",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Adult MSN haha!",
                    "text": "I have always been a fan of online messaging. I remember the days of MSN messenger and ICQ. But, now it seems all people are using is WhatsApp. Today I was introduced to slack by my friend Sam. It's like an adult msn, you can make your own groups, schedule events, even play games. It's great! I love this app its fantastic.",
                    "reviewer": "Millie Liver",
                    "reviewer_avatar": null,
                    "id": "613faeff215cfcced264f1a3",
                    "datetime": "2021-09-13T20:05:19.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/613faeff215cfcced264f1a3",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "I simply love this software!",
                    "text": "Slack has been an essential tool for me right since I joined my new team and found out the perks of having everything at the point of my fingers. I want to highlight the integrations: Google Calendar, Hubspot, Trello, Gmail. It's so easy to work by having every platform you use synced. \nP.S.: I would love to see an update where you could change a default browser for links to open from Slack Desktop.\nThank you!",
                    "reviewer": "Aimée Aubert",
                    "reviewer_avatar": null,
                    "id": "60ddc751f9f48702a88d9a69",
                    "datetime": "2021-07-01T13:46:57.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/60ddc751f9f48702a88d9a69",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "The best communication chat platform",
                    "text": "This is the best business communication platform on the market! I've been using Slack at work for almost one year and it's for sure the best experience I've ever had in terms of business communication. This way of communicating is way better than having to write endless emails or using other platforms that are nowhere near Slack when it comes to compatibility, number of features, etc. I also want to give kudos to the Slack support team -- they are great, positive, and very keen to help!",
                    "reviewer": "Marko",
                    "reviewer_avatar": null,
                    "id": "612bdbca9c391649d84cb75d",
                    "datetime": "2021-08-29T19:11:06.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/612bdbca9c391649d84cb75d",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Slack has been a critical tool for me…",
                    "text": "Slack has been a critical tool for me since I joined my new team and discovered the benefits of having everything at my fingertips. I'd like to call attention to the following integrations: Google Calendar, Hubspot, Trello, and Gmail. It's incredibly convenient to work when all of your platforms are synced.",
                    "reviewer": "Abhishek Deshpande",
                    "reviewer_avatar": "https://user-images.trustpilot.com/60d759bb8d6ff9001147b5a1/73x73.png",
                    "id": "61310a899c391649d850953f",
                    "datetime": "2021-09-02T17:31:53.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/61310a899c391649d850953f",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Unless your business consists of short…",
                    "text": "Unless your business consists of short projects with small teams, it's a terrible tool for business.  Even at its best, the number of projects and inability to delete, prioritize, and reorganize data makes its worse the worthless...it's actually costing you time and money.  Just use File Explorer and Teams....way more productive and efficient.  \n\nI know...your employees love Slack.  It's because employees can waste hours going through its poorly organize system.  It does highlight the one good aspect of Slack...the more an employee loves it...the more likely you should have them find another place to work.",
                    "reviewer": "x",
                    "reviewer_avatar": null,
                    "id": "61c4c6db0430e828ebdd0a47",
                    "datetime": "2021-12-23T18:58:35.000Z",
                    "rating": 1,
                    "url": "https://www.trustpilot.com/reviews/61c4c6db0430e828ebdd0a47",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Works great in multiple environments!",
                    "text": "Slack is a company that does Slack, and as a result the focus on the product is second to none. Truly a \"gold standard\" in messaging. It gives a truly collaborative experience, not bogged down in \"bureaucracy\" in the interface, and one of the best features is you can be part of several Slack \"communities\" at once. Great performance too, great search, great product. One of the very few products based on Electron framework which seems to work well.",
                    "reviewer": "Brian",
                    "reviewer_avatar": null,
                    "id": "609382e4f9f4870a6ca72063",
                    "datetime": "2021-05-06T05:47:16.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/609382e4f9f4870a6ca72063",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "I have 99 problems but slack isn’t one",
                    "text": "I have 99 problems but slack isn’t one. Before/I hated business messaging services. They felt disjointed and unprofessional and 14 provide assistance for similar tasks no more now I have complete control of my business Tesla thanks to slack",
                    "reviewer": "Petra",
                    "reviewer_avatar": "https://user-images.trustpilot.com/61ce2754d2bd9400122cb00c/73x73.png",
                    "id": "61ce29079f60695a250550be",
                    "datetime": "2021-12-30T21:47:51.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/61ce29079f60695a250550be",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Slack is the best app for communication within an orgainization",
                    "text": "Slack is the best app in terms of being connected with my team remotely, with it sending real time notifications, option to add different apps to channels and workspaces, allow me to edit or delete messages and being free on top of it. Without slack, i wouldn't be able to work from home. Keeping related chats in channels and being able to create DMs with multiple people at a time is best.",
                    "reviewer": "Mahek Vasoya",
                    "reviewer_avatar": null,
                    "id": "5fd62f09755dc10b48215044",
                    "datetime": "2020-12-13T15:11:05.000Z",
                    "rating": 4,
                    "url": "https://www.trustpilot.com/reviews/5fd62f09755dc10b48215044",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Slack est vraiment top pour la…",
                    "text": "Slack est vraiment top pour la communication interne notamment en cas de télétravail. Un bémol cependant lorsqu'il devient le seul outil de communication. Les notifications peuvent-être très envahissantes et demandent une disponibilité et des réponses instantanées ce qui peut perturber la concentration. Ne pas hésiter à mettre ses notifications en pause ou afficher des statuts (meeting...) pour ne pas être dérangé toutes les 5 mn.",
                    "reviewer": "AC",
                    "reviewer_avatar": null,
                    "id": "5fc786265e693f0604750b82",
                    "datetime": "2020-12-02T12:18:46.000Z",
                    "rating": 4,
                    "url": "https://www.trustpilot.com/reviews/5fc786265e693f0604750b82",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                },
                {
                    "title": "Team Communication Redefined",
                    "text": "We were testing to find the best app since the pandemic began, initially to replace email communication and find something mobile and efficient. Slack is one of the tools we have been testing continuously and the team loves the experience. I'm glad to say we have minimized sending emails to only outbound communications. Great tool for work collaboration specifically with development teams.",
                    "reviewer": "Klaus Herman",
                    "reviewer_avatar": "https://user-images.trustpilot.com/5f60820714844e7bfda0b477/73x73.png",
                    "id": "5f608e4d02e8570acc384e8a",
                    "datetime": "2020-09-15T09:50:05.000Z",
                    "rating": 5,
                    "url": "https://www.trustpilot.com/reviews/5f608e4d02e8570acc384e8a",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 1
                },
                {
                    "title": "Ideal for remote working",
                    "text": "Slack makes it really easy and natural to keep in touch with the team during work in a remote environment. Also, the integrations are outstanding. Apps can be connected and custom shortcuts can be created within the app. However, there's room for improvement on the thread/reply feature where responses can be missed due to not appearing on the channel.",
                    "reviewer": "Wiberg Eliasson",
                    "reviewer_avatar": "https://user-images.trustpilot.com/5f6453b925e8211f85bc6a21/73x73.png",
                    "id": "5f680e2f02e8570a4876c894",
                    "datetime": "2020-09-21T02:21:35.000Z",
                    "rating": 4,
                    "url": "https://www.trustpilot.com/reviews/5f680e2f02e8570a4876c894",
                    "reply": {
                        "text": null,
                        "datetime": null
                    },
                    "likes": 0
                }
            ],
            "next_page_cursor": "2",
            "totals": {
                "review_count": 195,
                "average_rating": "4.3",
                "stars_count": {
                    "1_stars": 10,
                    "2_stars": 2,
                    "3_stars": 7,
                    "4_stars": 48,
                    "5_stars": 129
                }
            }
        }
    

Frequently asked questions:

  • Does the API have rate limits?
  • Yes, since Trustpilot is pretty strict at blocking requests you will be rate limited if you perform more than one request per second.