Reviews.io reviews API documentation
We provide a simple to setup REST API that returns reviews in JSON format. Before integrating the API you should be aware of the following:
- The Reviews.io API returns 20 reviews per request.
- The order in which reviews are returned is by descending date(from newest to oldest).
- You can get all reviews from a single place by using the
offsetparameter.
To get reviews from Wextractor you will need to perform GET requests against
the https://wextractor.com/api/v1/reviews/reviewsio endpoint.
Reviews endpoint parameters:
| Parameter | Required | Description | Example |
|---|---|---|---|
| auth_token | Required | Your API token for authentication. Once you register to Wextractor you can extract this key from your account's setting page. | - |
| id | Required | A textual identifier that uniquely identifies a place in Reviews.io. This identifier can be taken from the url of the place in Reviews.io. For example, if the url for the place in Reviews.io is https://www.reviews.io/company-reviews/store/ocado the identifier is ocado
|
ocado |
| offset | Optional | This parameter defines the result offset. It skips the given number of reviews. It's used for pagination. (e.g., 0 (default) is the first page of results, 20 is the 2nd page of results, 40 is the 3rd page of results, etc.). | 20 |
Example usage:
https://wextractor.com/api/v1/reviews/reviewsio?id=ocado&auth_token=XXXXX&offset=0
Example response:
{
"reviews": [
{
"id": "11263088",
"url": "https://www.reviews.io/company-review/store/ocado/11263088",
"reviewer": "Anonymous",
"rating": "1",
"text": "First time customer but I was fed up wasting my time trying to get a delivery slot. Went back to my original supermarket",
"datetime": "2021-02-26T10:22:08"
},
{
"id": "11242197",
"url": "https://www.reviews.io/company-review/store/ocado/11242197",
"reviewer": "Hanna F",
"rating": "1",
"text": "unhelpful customer service cancelled my smart pass membership after year of being a customer, and as a vulnerable client during the pandemic. \nlow availability for delovery slots, missing items. not happy. now moved to sainsburys and they are much better!",
"datetime": "2021-02-24T10:32:33"
},
{
"id": "11190626",
"url": "https://www.reviews.io/company-review/store/ocado/11190626",
"reviewer": "Debbie H",
"rating": "2",
"text": "Ordered some treats for my son who was living alone during lockdown, and supporting a family dealing with cancer and running every day to raise money fir cancer research.\nI received a message to say the order was out for delivery and all items were available. When delivered my son was told half the order was missing due to not being loaded properly. \nI sent a message and received a call back. I explained that i didnt want a refund but the items delivered. The next day i had a refund. I spent 15 mins on the phone explaining the situation and rearranging delivery. At the end of the conversation the lady said she wouldnt charge for delivery. I had no intention of paying twice so that was good. The lady rang back and said she had managed to move the delivery forward to today. Guess what it hasn't arrived. Come Ocado sort your offer out.",
"datetime": "2021-02-18T19:21:31"
},
{
"id": "11129302",
"url": "https://www.reviews.io/company-review/store/ocado/11129302",
"reviewer": "Kate",
"rating": "1",
"text": "Been trying to get an Ocado delivery since we first went into lockdown nearly a year ago. Whenever I log on, it only shows slots for 3 days which are all fully booked. I'd even be happy just to be able to book for one in a month's time, but they are not shown! Constant messages about how they are trying to improve their service, apparently they increased their available by over 30% last year! Whoopee! But you still can't get a slot! All other supermarkets have risen to the Covid challenge spectacularly, but I have to say Ocado is rubbish! I would like to give it zero stars, but that doesnt seem to be possible.",
"datetime": "2021-02-12T09:24:42"
},
{
"id": "11065833",
"url": "https://www.reviews.io/company-review/store/ocado/11065833",
"reviewer": "Amanda D",
"rating": "1",
"text": "Been waiting with a full trolley for 2 weeks to get a delivery slot. \nHave managed 2 supermarket deliveries from elsewhere in the meantime. Customer service line non responsive. Good luck if you want to be a customer. Wish you patience.",
"datetime": "2021-02-05T20:51:45"
},
{
"id": "11016451",
"url": "https://www.reviews.io/company-review/store/ocado/11016451",
"reviewer": "Milly",
"rating": "3",
"text": "I am unfortunately unable to get a slot .Why on earth are only 3 days showing as most of my order is for a little later than 3 days.Why not 7 days at least.Ocado does not compare favourably with any of the other supermarkets including Waitrose.",
"datetime": "2021-02-01T12:06:37"
},
{
"id": "11015994",
"url": "https://www.reviews.io/company-review/store/ocado/11015994",
"reviewer": "Anonymous",
"rating": "1",
"text": "I'd give one star if I could for their hopelessly inadequate response since the first lockdown. Nearly twelve months on and STILL NO DELIVERY SLOTS. Hopeless.",
"datetime": "2021-02-01T11:14:32"
},
{
"id": "11015940",
"url": "https://www.reviews.io/company-review/store/ocado/11015940",
"reviewer": "Anonymous",
"rating": "2",
"text": "I have been with ocado for a few years.they were brilliant when teamed with waitress.now every time I place an order many items are unavailable. There are mainly m&s items.surely any teething problems should have been ironed out by now. today I was informed my delivery has no less than 8 unavailable items the day before my delivery.this is my last ox ado shop.back to waitress.",
"datetime": "2021-02-01T11:09:15"
},
{
"id": "10966934",
"url": "https://www.reviews.io/company-review/store/ocado/10966934",
"reviewer": "Anonymous",
"rating": "1",
"text": "Have been a customer for many years and have a reserved slot each week. Today I received an email cancelling the slot for tomorrow, no explanation was given. I rang and waited along time for the call to be answered. The advisor said that they were too busy to fulfil the order and there was nothing that he could do. I asked to speak to a manger but was told that the manager would not speak to me because there was nothing that he could do either. No slots for a further 11 days and no guarantee that next week’s slot will be fulfilled. I have COVID symptoms and made it clear to Ocado that I would have to leave the house to buy food. They were clearly not bothered by their lack of customer service. My advice is don’t bother using Ocado as they clearly don’t care about their long term customers. Was offered a £5 voucher - what an insult!",
"datetime": "2021-01-27T11:26:46"
},
{
"id": "10958094",
"url": "https://www.reviews.io/company-review/store/ocado/10958094",
"reviewer": "Dee",
"rating": "1",
"text": "have tried for over 3 months to book a delivery slot have a been a customer with ocado when they were with waitrose, it was a really good delivery service, since joining with M&S it has become dreadful, i have been a regluar customer with M&S for many years and would have thought M&S would have some sort of priorty booking for loyal customers this should be picked up by Sparks Card, and Ocdo for loyal customers.",
"datetime": "2021-01-26T16:33:53"
},
{
"id": "10948267",
"url": "https://www.reviews.io/company-review/store/ocado/10948267",
"reviewer": "Fed U",
"rating": "1",
"text": "I have been an Ocado smart pass customer for years, I am fed up with total lack of delivery slots, every time there is a lockdown there are no slots and yet when the lock down gets lifted the slots suddenly appear again (well sort of) here we are in lock down 3 and not a slot in site again, where do they go, to the fair weather new customers I think. As for their customer service more like customer disservice. The only question you want answered is why cant I get a slot and that apears to be the 1 question they refuse to answer. Doesnt stop them taking the smart pass money, I know its not just for delivery slots but if you cant get a slot its pointless. Definitely dumping Ocado and going with a supermarket that delivers. Gave 1 star as cant give no stars",
"datetime": "2021-01-25T19:42:08"
},
{
"id": "10866224",
"url": "https://www.reviews.io/company-review/store/ocado/10866224",
"reviewer": "Anonymous",
"rating": "1",
"text": "Ocado's strategy for deliveries needs serious reform. M&S ought to terminate their relationship with Ocado!\n\nI had a basket full of goods ready for purchase for the last two days, but Ocado only offer three day delivery slots at a time all of which are unavailable!\n\nAn incredibly poor delivery strategy. Ocado Directors need to be replaced with people who know how to run and grow the logistical delivery side of the business!",
"datetime": "2021-01-17T21:33:50"
},
{
"id": "10843942",
"url": "https://www.reviews.io/company-review/store/ocado/10843942",
"reviewer": "Anonymous",
"rating": "1",
"text": "Having shopped with Ocado almost problem free for many years I've been very dissatisfied since the Marks and Spencer merger. I have not been able to secure a single suitable booking slot with all shopping basket items available. As I've not even got past the checkout stage I cannot comment on delivery or quality of food. Very frustrating & extremely disappointing so will be shopping elsewhere from now on.",
"datetime": "2021-01-15T11:33:51"
},
{
"id": "10720145",
"url": "https://www.reviews.io/company-review/store/ocado/10720145",
"reviewer": "Anonymous",
"rating": "1",
"text": "have tried for weeks to get a slot - nothing even shown after January. Impossible and very frustrating and such a waste of time. I feel that M & S must take steps to find another reliable company to deliver their goods. They are missing so much revenue.",
"datetime": "2021-01-02T12:14:29"
},
{
"id": "10692037",
"url": "https://www.reviews.io/company-review/store/ocado/10692037",
"reviewer": "Rosabee",
"rating": "5",
"text": "I am shocked at the negative reviews here, many written by people who cannot even spell Ocado. After understandable initial hiccoughs when the pandemic first began, they were quick to get their act together and have been a life saver (perhaps literally) this year. The drivers have, without exception, been friendly and helpful and arrive promptly. Customer service have always been good. I have been refunded for any damaged items. Most things are available. Substitutions are sensible and make me try different things. Life is not perfect, things go wrong from time to time. It’s snowing today, my delivery might not arrive tomorrow. It is not the end of the world. I’d rather the driver was safe. Far, far worse things are happening in the world. Get a sense of proportion people.",
"datetime": "2020-12-29T14:18:03"
},
{
"id": "10674741",
"url": "https://www.reviews.io/company-review/store/ocado/10674741",
"reviewer": "KP",
"rating": "1",
"text": "A customer since 2011 I’ve stuck with Ocado as their delivery drivers are consistently friendly and punctual.\nUnfortunately that is all that’s left of what was once a great example of how to treat customers. Now it seems they are only interested in extracting all the good will they’ve built to fill someone’s pockets.\nLack of choice, poor customer service and non existent delivery slots (please check back later!!) but I’ll still happily charge you £5.99 for a SmartPass.\n\nGood bye Ocado, today I received one poor customer service response too many.\n\nThere’s so much choice now and customer satisfaction is key.",
"datetime": "2020-12-27T16:52:43"
},
{
"id": "10656393",
"url": "https://www.reviews.io/company-review/store/ocado/10656393",
"reviewer": "Anonymous",
"rating": "1",
"text": "I foolishly paid for the Smart Pass for a year but cannot get a delivery slot and no one replies to my emails. They wanted to charge me an extra£9.99 for a Christmas delivery, in addition to the £99 per year ! \nRubbish customer service \nThe live chat is rubbish too. The robots can only give standard replies and the customer service advisor page doesn’t work. Very poor. I expected better. I’m still waiting for a reply from my email 2 weeks ago",
"datetime": "2020-12-24T21:27:12"
},
{
"id": "10633627",
"url": "https://www.reviews.io/company-review/store/ocado/10633627",
"reviewer": "Anonymous",
"rating": "1",
"text": "Overly expensive, not a single available slot all year for an existing customer, and always running out of products post Checkout. For a company that made positive revenues for 2020, the minimum they can do is ensure their existing clients are catered for, enhance their service and add more slots!!!!",
"datetime": "2020-12-22T12:28:32"
},
{
"id": "10632524",
"url": "https://www.reviews.io/company-review/store/ocado/10632524",
"reviewer": "Anonymous",
"rating": "1",
"text": "Long term customer. Unable to get a slot in the Christmas scramble. Ocado recognised this and emailed me, offering to refund one month smart pass. When I tried to claim the refund (explaining it was Ocado offer to refund), customer service cancelled my smart pass! I have a further reply from Customer Service saying they will attempt to restore my smart pass; but an ominous silence since then - it was cancelled very swiftly. Now I cannot see any delivery slots at all. Genuinely get the impression that Ocado do not want me as a customer. This is not going to end well for either of us.",
"datetime": "2020-12-22T10:38:54"
},
{
"id": "10618423",
"url": "https://www.reviews.io/company-review/store/ocado/10618423",
"reviewer": "Anonymous",
"rating": "1",
"text": "I’ve been a loyal customer for years & did put up with the transition from Waitrose to M&S which was a nightmare as they were running out of everything but the customer service has changed and it’s horrid, the drivers are not very nice either and frankly I’ve had enough!!!",
"datetime": "2020-12-20T20:21:46"
}
],
"totals": {
"review_count": 2454,
"average_rating": "4.19"
}
}
Frequently asked questions:
- How do I get all the reviews for a single place?
You need to perform multiple requests incrementing the offset until you get a response without any reviews in it.