{
"reviews": [
{
"id": "67ecb8f02d8c454833ff2c2b",
"datetime": "2025-04-02T00:00:00",
"reviewer": "Pedro Pablo",
"title": "",
"rating": "2",
"text": "It is a very old property, which the air conditioning does not work, the reception the staff was not very nice to give me a solution, except the manager who gave me a small solution and treated me better. But they sell the hotel as a promotion of the terrace and they have it closed very dark everything. In general the hotel is very bad, I slept 2 nights without air conditioning",
"sentiment": "Liked: Staff & service",
"reply": {
"text": null,
"datetime": null
},
"stay_text": "Stayed 3 nights in Mar 2025",
"travelers": null
},
{
"id": "67ec556aa876b7091f44e500",
"datetime": "2025-04-01T00:00:00",
"reviewer": "Ariel",
"title": "",
"rating": "10",
"text": "Great",
"sentiment": "Liked: Cleanliness, staff & service, amenities, property conditions & facilities",
"reply": {
"text": null,
"datetime": null
},
"stay_text": "Stayed 2 nights in Mar 2025",
"travelers": "Travelled with family"
},
{
"id": "67ec0e7c9ddfbc6484295dbf",
"datetime": "2025-04-01T00:00:00",
"reviewer": "Eric",
"title": "",
"rating": "8",
"text": "Good.",
"sentiment": "Liked: Amenities",
"reply": {
"text": null,
"datetime": null
},
"stay_text": "Stayed 3 nights in Mar 2025",
"travelers": "Travelled with family"
},
{
"id": "67ebfc12f7eb7b70c2852deb",
"datetime": "2025-04-01T00:00:00",
"reviewer": "Jacqueline",
"title": "",
"rating": "10",
"text": "Love Empire Hotel! Have stayed here twice and would highly recommend it!",
"sentiment": "Liked: Cleanliness, staff & service, amenities, property conditions & facilities",
"reply": {
"text": null,
"datetime": null
},
"stay_text": "Stayed 5 nights in Mar 2025",
"travelers": "Travelled with group"
},
{
"id": "67ea7bf05ea5253e0464dffa",
"datetime": "2025-04-01T00:00:00",
"reviewer": "Andrea",
"title": "",
"rating": "8",
"text": "",
"sentiment": "Liked: Cleanliness, staff & service, property conditions & facilities",
"reply": {
"text": "Thank you for the nice rating.",
"datetime": null
},
"stay_text": "Stayed 4 nights in Mar 2025",
"travelers": null
},
{
"id": "67eb1d9a3f82f9738619309d",
"datetime": "2025-03-31T00:00:00",
"reviewer": "Caroline",
"title": "",
"rating": "10",
"text": "",
"sentiment": "Liked: Cleanliness, staff & service, property conditions & facilities, room comfort",
"reply": {
"text": "Thank you for the nice rating.",
"datetime": null
},
"stay_text": "Stayed 1 night in Mar 2025",
"travelers": null
},
{
"id": "67eb19323f82f9738618d35d",
"datetime": "2025-03-31T00:00:00",
"reviewer": "Mary",
"title": "",
"rating": "10",
"text": "Beautiful building and room!",
"sentiment": "Liked: Cleanliness, staff & service, amenities, property conditions & facilities",
"reply": {
"text": "Thank you for your wonderful feedback.",
"datetime": null
},
"stay_text": "Stayed 1 night in Mar 2025",
"travelers": null
},
{
"id": "67eb0fa75e6c4d482edd7e9a",
"datetime": "2025-03-31T00:00:00",
"reviewer": "john",
"title": "",
"rating": "10",
"text": "",
"sentiment": "Liked: Cleanliness, staff & service, property conditions & facilities, room comfort",
"reply": {
"text": "Thank you for your nice rating.",
"datetime": null
},
"stay_text": "Stayed 2 nights in Mar 2025",
"travelers": "Travelled with family"
},
{
"id": "67ead02e3f82f973861230cb",
"datetime": "2025-03-31T00:00:00",
"reviewer": "Sean",
"title": "",
"rating": "4",
"text": "This property has gone downhill. It’s dark, dirty and unchanged. The front desk personnel are disingenuous and not friendly. Our room key demagnetized every day, so had to schlep down to the lobby every time to swipe out. Hallway to our room at the very end was dark, could not see where to insert key in door without a flashlight. Bathroom in mezzanine area was gross. Lobby untouched for years- literally if you look around carefully, it’s all dusty, there’s a whole unused old bar area that looks like no one has cleaned in years. Quite sad as there are many personnel just standing around to open lobby doors, but that’s all they do I guess. Room old, shower head the only updated thing which was nice. Rates way too high for what one is sleeping in. It’s unfortunate. It was the most disappointing stay in a hotel I have had in many years.",
"sentiment": "Disliked: Cleanliness, staff & service, amenities, property conditions & facilities",
"reply": {
"text": " Thank you for taking the time to share your thoughts.",
"datetime": null
},
"stay_text": "Stayed 5 nights in Mar 2025",
"travelers": "Travelled with family"
},
{
"id": "67eac3efacdbef742493df29",
"datetime": "2025-03-31T00:00:00",
"reviewer": "david",
"title": "",
"rating": "10",
"text": "Enjoyed my stay here in New York they were the most hospitable people I've ever been around and I travel a lot",
"sentiment": "Liked: Cleanliness, staff & service, amenities, property conditions & facilities",
"reply": {
"text": "Thank you for your kind words! We’re so glad to hear you had such a positive experience and that our team made your stay memorable. We hope to welcome you back on your next trip to New York!",
"datetime": null
},
"stay_text": "Stayed 3 nights in Mar 2025",
"travelers": "Travelled with group"
}
],
"totals": {
"review_count": 5433,
"average_rating": "7.6"
}
}