Consume Affairs reviews API documentation

        {
            "totals": {
                "review_count": 3451,
                "average_rating": "4.00"
            },
            "reviews": [
                {
                    "id": "11211492",
                    "datetime": "2021-09-26T00:00:00",
                    "text": "I traveled 3 hours to buy HEMNES Daybed. Began assembling at home, only to realize that at least 20 screws were missing. I need the bed for company - THIS WEEK. No hardware store carries the unique screws. So, I called IKEA. As if they’re doing me a favor, the rep says, “we’d be happy to send those to you” and went on to tell me that “it will take 7-10 days”!!!! I spent $800 at that store yesterday and am at a complete standstill because the sorry packing process omitted critically important screws. They should have sent them to me (and others who have experienced this) overnight. I will never spend another dime at IKEA and strongly discourage anyone from doing so. If all the parts aren’t packaged - the message is this: “too bad, we’re oh-so very sorry, but you’ll have to wait 7-10 days”. I tried to Chat with a rep online and after he wrote this: “I hope you’re taking care of your family during pandemic” he also told me 7-10 days. IKEA used to be a stand up store. No more! Spend your money elsewhere!",
                    "url": "https://www.consumeraffairs.com/furniture/ikea.html?#sort=recent&filter=none&page=1",
                    "rating": "1",
                    "reviewer": "Kevin of Rochester, MN",
                    "helpful_votes": 2
                },
                {
                    "id": "11205519",
                    "datetime": "2021-09-23T00:00:00",
                    "text": "Avoid IKEA, especially if you are going for Kitchens & Kitchen Appliances. Any after-sales service is pathetic...It has been two weeks & still there is no resolution to my issue. The IKEA call center will listen to your concern & promise to get back within 24 hours and nothing happens. To potential Kitchen customers: I would recommend the IKEA kitchen designs but would not recommend the IKEA Kitchen & Kitchen appliances as the after-sales support is limited (& you would need that after a year with any kitchen). To any IKEA employees: My order number is **; just so you know that I am a genuine & dissatisfied customer.",
                    "url": "https://www.consumeraffairs.com/furniture/ikea.html?#sort=recent&filter=none&page=1",
                    "rating": "1",
                    "reviewer": "Ravi of Hyderabad, Other",
                    "helpful_votes": 0
                },
                {
                    "id": "11141733",
                    "datetime": "2021-09-08T00:00:00",
                    "text": "I ordered and paid on 8/8/21 a children kitchen set, the pots, pans, food and more for my granddaughter's 1st birthday, an email confirm the delivery will be same day as her birthday 8/21/21, it never arrived, I was the only person without a birthday gift. Felt awful, 4 calls. No credit and no product. And today is 9/8/2021.",
                    "url": "https://www.consumeraffairs.com/furniture/ikea.html?#sort=recent&filter=none&page=1",
                    "rating": "1",
                    "reviewer": "Daisy of Palm Bay, FL",
                    "helpful_votes": 2
                },
                {
                    "id": "11076243",
                    "datetime": "2021-08-26T00:00:00",
                    "text": "We purchased some furniture, and Ikea store in Mumbai forgot to give the screws and other things needed to assemble it. We have been following up with them for a very long time but in vain, All they say is \"We'll get back to you\". Our installations are pending for over 10 days since we bought the product and still no resolution. Is this a good service? Horrible experience.",
                    "url": "https://www.consumeraffairs.com/furniture/ikea.html?#sort=recent&filter=none&page=1",
                    "rating": "1",
                    "reviewer": "Amit of Pune, Other",
                    "helpful_votes": 3
                },
                {
                    "id": "11072925",
                    "datetime": "2021-08-24T00:00:00",
                    "text": "Spent hours to order items; NOT a single one (all full price) was available...anywhere in Canada. Had preset shopping on local address, etc., Now, with each item, I go through process of \"checkout,\" have to total, enter postal code, choose \"pick up\", wait for tally, then find out if item is actually available. Not 1 item available of 9!!!! PrOCeSS TOOK 30 minutes. I think IKEA is suckering in buyers with stuff it doesn't have and should be investigated for fraudulent representation.",
                    "url": "https://www.consumeraffairs.com/furniture/ikea.html?#sort=recent&filter=none&page=1",
                    "rating": "1",
                    "reviewer": "Megs of Clarita, OK",
                    "helpful_votes": 5
                },
                {
                    "id": "11072157",
                    "datetime": "2021-08-24T00:00:00",
                    "text": "A real bad experience. Zero transparency. Zero accountability. Zero assistance. If you're (IKEA) trying to copy Amazon with respect to delivery, at least have a track of where the product is and when it will be delivered. Fooling the customer by changing and delaying delivery date (3 days, 5 days then 20 days) repeatedly. Only a \"helpline\" number whose receiver can do nothing but say \"We are very Sorry Sir\". The staff at the shop are uninitiated people who can't even give details about the delivery process.",
                    "url": "https://www.consumeraffairs.com/furniture/ikea.html?#sort=recent&filter=none&page=1",
                    "rating": "1",
                    "reviewer": "Sujay of Mumbai, Other",
                    "helpful_votes": 4
                },
                {
                    "id": "11068551",
                    "datetime": "2021-08-21T00:00:00",
                    "text": "I ordered cabinets in April 2021. As of today, August 21. I still do not have all my cabinets. I was finally scheduled for the last delivery yesterday. I received a call from IKEA that my delivery was 5-30 minutes out. It never arrived. I called IKEA delivery to find out what happened. I stayed on the line for 1 hour and 40 minutes. I finally chose the option to leave a message and the mailbox was full. I went online to chat and it was not available. I called IKEA customer service this morning. I was on hold for 43 minutes. The customer service operator could tell me nothing except that I needed to reschedule my order. Worst customer service that I have ever received. If you’re in the market for cabinets I suggest that you DO NOT choose IKEA unless you are prepared to wait six months and deal with incompetent delivery personnel.",
                    "url": "https://www.consumeraffairs.com/furniture/ikea.html?#sort=recent&filter=none&page=1",
                    "rating": "1",
                    "reviewer": "Linda of Union, SC",
                    "helpful_votes": 4
                },
                {
                    "id": "11005596",
                    "datetime": "2021-08-16T00:00:00",
                    "text": "Do not dare to cancel or return the product as their process is too much slow. I am yet to receive my money for the product I cancelled on 26th July. (Writing a review on 16th Aug). Very Pathetic experience.",
                    "url": "https://www.consumeraffairs.com/furniture/ikea.html?#sort=recent&filter=none&page=1",
                    "rating": "1",
                    "reviewer": "Kalyani of Pune, Other",
                    "helpful_votes": 2
                },
                {
                    "id": "10996410",
                    "datetime": "2021-08-11T00:00:00",
                    "text": "I cannot imagine a company that better exemplifies total incompetence and fragmentation of service at the expense of their customers, other than IKEA. Do yourself a favor. Pay a bit more and shop elsewhere. Had we known what we were in for with IKEA, my family would have gladly waited to make our purchases elsewhere and paid more.My husband and I were desperate for new appliances, which as luck would have it decided to \"die\" in rapid succession over the last year. Between COVID shortages and the building boom- there were few to be found and the wait was long. So, we took a chance and went online and found matching appliances at IKEA within our budget. At first, all seemed well. They were scheduled to arrive within 4 weeks, and we even rec'd the confirmation emails that they had gotten to Spokane, WA safely. All our paperwork said delivery was due 7/29/21. We were told by two IKEA reps that we would have delivery to \"room of choice\" and the delivery men would take the old items out of the house. I had my old fridge and oven turned off and taped up for ease of removal and all food gone. (Figured I was being helpful.) Then, the 29th came and no one showed up. By 4pm I called IKEA and was told first that \"someone will be there by 9 pm for sure\" and then as 9 pm came and went, was told the 29th was not our \"actual delivery date, but a tentative date\"... The following day, I was on the phone again, this time with the delivery company. This time, I find out that IKEA ROUTINELY TELLS CUSTOMERS THE WRONG DATES OF DELIVERY AND MY SITUATION IS NOT UNIQUE. I am told that according to the them (the delivery company) we weren't scheduled to receive our appliances until 8/6/21. I found out that IKEA subcontracts all deliveries, and unless you live in a major city- those subcontractors might subcontract the delivery to an even smaller delivery company. This is what happened to us. CRST, (which was STI Logistics and now ICATT Transport according to our paperwork) sent our items to Spokane Logistics and then to Golden Services-who FINALLY delivered our items on 8/5/21. So, we went a full WEEK with no appliances, no way to cook or cool food- with kids in the house. It was AWFUL. But that's NOT the worst of it. So, the night before delivery, Golden Services calls and ensures we will be home to accept the delivery, and I say to the lady on the phone that given all the miscommunication so far, \"I just want to clarify- regarding my old appliances- where will your guys be putting them- by my garage or down by the street for pick up?\" You could of heard a pin drop. DeAnne then tells me in no uncertain terms- \"we don't do anything with your old appliances.\" This then starts a back and forth where I explain what I was told by IKEA, and they say \"no,\" and essentially I am given the ultimatum- either we get rid of our own old appliances or the new ones aren't coming. Great. So, my husband and I scramble to figure out what to do with our old appliances and quickly find a local place to donate them to who was willing to pick them up. At least SOMETHING is seemingly working out, right? The appliances arrive the following day and I attempt to inspect them (as the IKEA website AND my paperwork states) however, the delivery crew then says that they don't have time to wait for me to unbox each item and inspect them. I tell them it's not really \"unboxing\" but just a quick once-over for dings. Still, they refuse and tell me that all I am signing for is that the items were delivered on today's date and that I received two pallets with them too- that they ALSO would NOT take back with them for some weird reason. So, I could ONLY inspect the OUTER BOXES of my appliances, which from what I could see, did not have visible damage. However, I will say this- The delivery people were quick to get the items off the truck and in retrospect- may have conveniently concealed the damage I later found. But, I am getting ahead of myself... So, the 3 person crew starts to get the items into my home and I can clearly see that they are going to have a bit of trouble. I tell them that the charity who picked up my old appliances took off my front door and they stared at me wide-eyed like they had never heard of such an idea. Yikes. They decided NOT to use an appliance dolly and instead chose to LIFT the items up the 15 STAIRS. YOWSA. Halfway up the stairs the female of the trio yells \"stop!\" and asks, \"what is happening to the stairs?\" And my heart sank. I looked over the banister to see a white line of demarcation where the guys on holding the fridge had basically DRAGGED it up 6 stairs, scratching it as they went, leaving deep gouges in my wood. Nice. Then, as they somehow finally made it to the top landing, one of the guys decided to leave only his brethren holding the back end and he basically lost his grip effectively DROPPING IT. This move left a 2-in GOUGE in my wood at the top of my stairs on the landing. I just stood there in shock, wondering what sort of MORONS IKEA had contracted with, and I was lucky enough to have ambling through my home. Finally, all appliances were upstairs and I tried to reason with the female of the group that- considering all things, I should get to inspect the appliances before they left. She refused. I tried frantically to start \"cutting along the dotted line\" before they left my driveway, but it was useless. They were gone in a split second. No sooner did they leave my home did I find that THE ENTIRE BACK OF THE OVEN WAS DENTED IN. I quickly had my teen soon check the fridge- YOU GUESSED IT- THE GRILL/COIL IN THE REAR-- ALL SMASHED IN. I could of screamed. I tried calling the delivery company first, figuring that they would simply come right back. Nope. The delivery folks were less than 25 miles away but the manager said \"without an authorization pick up number from IKEA (there's that fragmentation again) we can't do anything for you; our drivers can only drive so many hours in one day....-sorry\" Huh? I was beyond upset and getting nowhere. So, I then called IKEA and sat on hold for 65 minutes until I FINALLY reached the correct department, the name of which I found to be super ironic. IKEA actually has two separate departments specifically designated to handle complaints such as mine- E-COMMERCE COMPLAINTS and AFTER-SALES KITCHEN SPECIALISTS. This should tell you something. Enough folks out there have issue with E-commerce that they built an ENTIRE DEPARTMENT just to handle the sheer volume of complaints. Ditto for After-Sales Kitchen Specialists. By the time I reached the appropriate human I was seeing stars. I kept having to explain and re-explain what had just occurred, and knew there was zero chance that I was going to receive a resolution anytime soon. I now had non-working IKEA appliances sitting half-unboxed in my kitchen/dining room, no way to cook or cool my own food having successfully DONATED my own appliances the day previous, had the delivery people damage my flooring, stairs and as I was to find out later- my handrail--as an added bonus- had PAID almost $4000 for the experience. WHAT DID IKEA HAVE TO SAY? I don't think I have ever had more representatives apologize to me as often as these folks did -without actually DOING ANYTHING. I'd like to blame the representatives I spoke with each and every time, but I scarcely believe they are the ones responsible for the overall TERRIBLE service and FRAGMENTATION of customer care. This is TRULY an example of \"the right hand not talking to the left hand.\" No sooner would I get off the phone with one representative and believe that I had solved the issue and the IKEA appliances would be picked up (we were REPEATEDLY told by reps that they were putting in for \"expedited pickup\") only to get an email the following day telling us that \"Due to the growing concerns surrounding COVID-19, we are temporarily suspending all pick-ups of merchandise. If you wish to have a pickup and refund of your merchandise, we ask that you please contact us back when IKEA locations have reopened....\" SAY WHAT??? So now, they are using COVID as an excuse NOT to refund or pick up the defective merchandise. I call my friends at IKEA once AGAIN. We are on a first name basis now. Camryn- this is the 2nd time I've talked to her. Of course- I have to repeat much of my story... *sigh* however, she assures me that she DEFINITELY put my refund through on 8/10, and I \"should\" have it by Friday, 8/13 or Monday at the \"latest.\" I am not hopeful. I ask about the appliances that my family and I have been accommodating for the last week- when will they be picked up? She has zero idea. Lovely. On her end she ACTUALLY READS AN INTERNAL EMAIL TO ME THAT SAYS : \"customer is responsible for returning appliances to local store.\" It just keeps getting better. I tell her- \"Renton, WA IKEA is 400 miles from my doorstep.\" If I could have driven to my local IKEA, I would have... I suggest that IKEA pay for someone local in my town to move these item out of my home at least and they refuse but do offer a gift card of $130, which I am told I will receive in my email today. Unfortunately, THE GIFT CARD HAS YET TO MATERIALIZE, JUST AS WE HAVE NOT RECEIVED OUR REFUND AS PROMISED. I cannot stress enough that the low prices that IKEA uses to ENTICE customers are a DISTRACTION, designed to LURE and PREOCCUPY customers so they hopefully will not see the truth about this company which is that it simply CARES MORE ABOUT QUANTITY VS. QUALITY- that is, the \"bottom line\" vs. the people they call customers and the products they use. DO YOURSELF A FAVOR. PAY A BIT MORE AND SHOP ELSEWHERE. SERIOUSLY.",
                    "url": "https://www.consumeraffairs.com/furniture/ikea.html?#sort=recent&filter=none&page=1",
                    "rating": "1",
                    "reviewer": "Kristi of Grangeville, ID",
                    "helpful_votes": 4
                },
                {
                    "id": "10933761",
                    "datetime": "2021-07-29T00:00:00",
                    "text": "Ikea's online experience is terrible. They are not set up to sell online and still try to 'force' you to visit their brick and mortar stores. They do not keep you informed about changes in delivery dates or order or even a cancellation of an order (as was my case), I had to phone customer service (who are friendly and try to be helpful) but cannot really help. They take you money on order and are very late to repay you when they cancel your order. I am still waiting for my refund and it is coming on to 10 days! DO NOT buy from IKEA online - bad experience and extremely poor service.",
                    "url": "https://www.consumeraffairs.com/furniture/ikea.html?#sort=recent&filter=none&page=1",
                    "rating": "1",
                    "reviewer": "Brett of North Andover, MA",
                    "helpful_votes": 9
                }
            ]
        }