Capterra reviews API documentation

We provide a simple to setup REST API that returns reviews in JSON format. Before integrating the API you should be aware of the following:

  • The Capterra API returns 50 reviews per request.
  • The order in which reviews are returned is by descending date(from newest to oldest).
  • You can get all reviews from a single place by using the offset parameter.

To get reviews from Wextractor you will need to perform GET requests against the https://wextractor.com/api/v1/reviews/capterra endpoint.

Reviews endpoint parameters:

Parameter Required Description Example
auth_token Required Your API token for authentication. Once you register to Wextractor you can extract this key from your account's setting page. -
id Required A textual identifier that uniquely identifies a place in Capterra. This identifier can be taken from the url of the software in Capterra. For example, if the url for the software in Capterra is https://capterra.com/p/135003/Slack/ the identifier is 135003 135003
offset Optional This parameter defines the result offset. It skips the given number of reviews. It's used for pagination. (e.g., 0 (default) is the first page of results, 50 is the 2nd page of results, 100 is the 3rd page of results, etc.). 50

Example usage:

https://wextractor.com/api/v1/reviews/capterra?id=135003&auth_token=XXXXX&offset=0

Example response:

        {
            "reviews": [
                {
                    "title": "Communication in the virtual time has opened doors!",
                    "text": "Slack streamlines our communication and makes us more efficient!",
                    "reviewer": "Trish N.",
                    "id": "2653978",
                    "datetime": "2021-01-28 12:41:43 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2653978/",
                    "pros": "Our team started using Slack to communicate while we all had to work remotely during the pandemic. It turns out that this method of communicating works really well for us, and we will continue to do use it even when working together in-person.",
                    "cons": "There is some trouble with the integration of email invites to the app. I've had to be invited and re-invited several times before it \"clicked\" with my app."
                },
                {
                    "title": "Slack is WOW!",
                    "text": "I use Slack for multiple forms of business and it's really great. I have sent music, links, videos, pictures, and have had multiple accounts running simultaneously. My overall experience has been fantastic!",
                    "reviewer": "Dony A.",
                    "id": "2653971",
                    "datetime": "2021-01-28 12:40:26 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2653971/",
                    "pros": "What I like most about Slack is that it does everything well. It's all encompassing. It's not just a messaging tool that has a bonus file sharing option. It is fully integrated and does everything else well. I love being able to instantly communicate and send files on-the-spot. ",
                    "cons": "I don't know that I like how thread replies display on the right side of the screen. It seems a little displaced as opposed to opening in the main screen or as a pop-out. I have missed messages that seem hidden this way."
                },
                {
                    "title": "Our best WFH resource",
                    "text": "Slack stepped in when we needed it most, as a resource to maintain team communication and morale during a critical time. We still love it!",
                    "reviewer": "Verified Reviewer",
                    "id": "2653965",
                    "datetime": "2021-01-28 12:39:32 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2653965/",
                    "pros": "We transitioned to Slack at the beginning of the pandemic, needing something that our team could use on the web. Slack was the perfect solution! The channels make it easy for our team to direct specific questions and keep information sorted. The gifs have kept us sane when we thought we were losing our minds. The ability to quickly share files with all users is incredibly useful. Plus the search feature is SO GOOD--I can quickly find conversations and files as needed. \n",
                    "cons": "The only can I can think of is incredibly nit-picky, but the Slackbot drives. me. crazy. I hate getting messages offering to integrate systems, etc. I wish I could delete it entirely. "
                },
                {
                    "title": "Don't Slack Up On Slack",
                    "text": "Wonderful tool for communicating and keeping everyone on task.",
                    "reviewer": "Don H.",
                    "id": "2653960",
                    "datetime": "2021-01-28 12:38:20 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2653960/",
                    "pros": "Easy to navigate and wonderful for communicating with a team which is 16,000 miles away in another country. ",
                    "cons": "Sometimes projects get lost in the day to day communication.  Many projects produce increased activity on Slack."
                },
                {
                    "title": "Great for Company Wide Communication",
                    "text": "I use slack daily to communicate with co-workers on a variety of projects. I also have custom workflows built to make day-to-day work easier.",
                    "reviewer": "Suzie G.",
                    "id": "2653920",
                    "datetime": "2021-01-28 12:27:17 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2653920/",
                    "pros": "A great tool for collaborating on projects with 1 team member or 20! There is an abundance of integrations available that can make your day to day life easier",
                    "cons": "This is not a great tool for tracking project milestones, files or long term archive needs. Is better for day-to-day communications and chats."
                },
                {
                    "title": "Easy Network of collegues",
                    "text": "Very good app to use , especially when you are large organization, so easy to get in touch with your collogues, by their name and all set to go . and also its with high security options",
                    "reviewer": "Shankarlal S.",
                    "id": "2653836",
                    "datetime": "2021-01-28 12:06:08 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2653836/",
                    "pros": "All your colleges could be contacted with so much if ease, just type their name and within your organization all appear to you , and start contact .",
                    "cons": "Some times push notifications are poor, it get un noticed "
                },
                {
                    "title": "Essential to my daily work",
                    "text": "I think this is a great application. I would not be able to do my job without it each day",
                    "reviewer": "Jonathan G.",
                    "id": "2653699",
                    "datetime": "2021-01-28 11:40:02 -0500",
                    "rating": "4",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2653699/",
                    "pros": "It is very easy to use. It has great features such as setting reminders etc. I also like the ability to tag other people in messages",
                    "cons": "I sometimes find the video call quality can be quite poor. Slack also doesn't always notify me of new messages received"
                },
                {
                    "title": "Get Slackin!",
                    "text": "I've used Slack for over 2 years now and at both companies and it has been extremely beneficial.",
                    "reviewer": "EJ E.",
                    "id": "2653644",
                    "datetime": "2021-01-28 11:32:31 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2653644/",
                    "pros": "I love that slack is so easy to use and it has been great for communicating with my team as we all remote. ",
                    "cons": "There's a lot to like about Slack. If I had to choose something negative, it's how fun and distracting it can be :)"
                },
                {
                    "title": "Keeps us connected",
                    "text": "We started using Slack about a year and a half ago, in the pre-COVID world when we were all still working together in the office. We initially got it to keep everyone in the loop on our projects and have conversations organized by project. When we had to switch to a fully remote environment last year, Slack enabled us to stay connected even though we're no longer working together in the office. I can't imagine working remotely and not having this tool.",
                    "reviewer": "Stewart L.",
                    "id": "2653620",
                    "datetime": "2021-01-28 11:29:38 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2653620/",
                    "pros": "Slack has kept us connected throughout the pandemic, almost like we're still in the office. It allows us to communicate with each other throughout the day on all the projects we're working on, and let's us set up channels for each project to keep all of the conversations organized.",
                    "cons": "I can't really think of anything. It's incredibly easy to use and integral to our company's day-to-day operations, especially this past year working from home."
                },
                {
                    "title": "A useful tool for organizing corporate communication",
                    "text": "We have been using it for more than one year to organize communication on one main project, more than 100 users are connected. Satisfied with the use.",
                    "reviewer": "Ilja B.",
                    "id": "2653589",
                    "datetime": "2021-01-28 11:26:17 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2653589/",
                    "pros": "Logic control, integration with many different modules and platforms, stability in operation and sound quality.",
                    "cons": "The structuring of different chats and file transfers could be improved. It is also worth adding / improving the personalization of the messenger itself."
                },
                {
                    "title": "Powerful tool but calls should improve",
                    "text": "Good.  Conversations are always organized.  Team is always updated even in different time zones.",
                    "reviewer": "Andres J.",
                    "id": "2653257",
                    "datetime": "2021-01-28 08:44:20 -0500",
                    "rating": "4",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2653257/",
                    "pros": "Easy to use,  you can start for free, features like status and scheduling the hours that you receive notifications help a lot to work remote.   ",
                    "cons": "More than once we had to start a call on Slack and move to another tool minutes after that.  Software even stop responding when receiving a call."
                },
                {
                    "title": "Recommended for Millennial and Gen Z Teams",
                    "text": "My experience was great. I do recommend using this tool for structuring teams. For non-profits, this may prove a useful resource if you are just starting out and need to have some measure of organization for your local outreach programs and the coordinator overseeing projects. In this new generation, Slack provides a sense of much-needed community within the work place.",
                    "reviewer": "Evan R.",
                    "id": "2652241",
                    "datetime": "2021-01-27 17:55:21 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2652241/",
                    "pros": "While I had indicated we used  the free version within my office space, I had 4 years of experience with Slack as a volunteer team leader at a local church. Being a part of the youth leadership at a megachurch, this resource proved the proficient resource with pastoral staff communicating to volunteer leadership and those within their teams. Not only was it rapid response, but it had a youthful edge to it that makes the resource more appealing to the user and therefore more valuable for the leadership tracking engagement metrics of their volunteers. ",
                    "cons": "I gave my review title specific generational reference for a reason. With the incredible success I saw through my years as a volunteer with my local church, I had hoped to see the same level of organized communication being leveraged within our growing team at the 501c3 I worked for. It did, however, prove most cumbersome to train and gain but-in from my colleagues. From their words, it was a generational gap in appeal. "
                },
                {
                    "title": "A bit complicated",
                    "text": "It was mediocre, to be honest. Slack had very little storage by default, and the payment to upgrade was expensive in comparison to something like GroupMe or Facebook messenger.",
                    "reviewer": "Gregory L.",
                    "id": "2652087",
                    "datetime": "2021-01-27 16:01:23 -0500",
                    "rating": "3",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2652087/",
                    "pros": "I was a user of Discord back in the day, and Slack felt reminiscent of Discord. File sharing, opening new channels, direct messages, and things like that felt similar.",
                    "cons": "I feel like group messages should have a concept similar to texting for normal conversations. Sometimes Slack just felt too much like Discord and not enough like GroupMe. It is nearly impossible to keep up with all of the new messages when you are in a group with like 15 different channels. It is way too easy for important messages to go unseen when they are drowned out by someone's photos of their dinner or their recent trip to Fort Lauderdale."
                },
                {
                    "title": "Slack is not worth it",
                    "text": "We started using Slack as a collaboration tool at the new office. But everyone here prefer Teams over slack because slack is expensive and really clunky. We have requested management to bring back Microsoft Teams for video conferencing and collaboration chat tool.",
                    "reviewer": "Verified Reviewer",
                    "id": "2651586",
                    "datetime": "2021-01-27 12:07:33 -0500",
                    "rating": "3",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2651586/",
                    "pros": "Only useful feature is search other features are mediocre. I prefer Teams better as a tool.",
                    "cons": "Migrating from existing technology is hard. You pretty much have to start from clean slate. Really expensive licensing given that Microsoft teams is free in all regard and a much superior product. Video conferencing is non existent. Project management is a nightmare."
                },
                {
                    "title": "Slack is great for an educational environment",
                    "text": "Overall, Slack helped enhance communication outside the classroom.",
                    "reviewer": "Amanda W.",
                    "id": "2651434",
                    "datetime": "2021-01-27 11:06:50 -0500",
                    "rating": "4",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2651434/",
                    "pros": "I used Slack throughout my grad school experience. It helped keep our class discussions organized, while also encouraging interaction outside of the classroom. ",
                    "cons": "Sometimes the threads could be confusing to sort through when many groups were developed. We would have the same people in many different conversations and it was difficult to keep them straight."
                },
                {
                    "title": "Easy to use, reliable",
                    "text": "Overall it's excellent way to organise your communication into dedicated channels that can be shared internally or externally.",
                    "reviewer": "Daniel O.",
                    "id": "2651023",
                    "datetime": "2021-01-27 07:25:24 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2651023/",
                    "pros": "The interface is super easy to use & understand. It's an effective tool for keeping project dialog organised & efficient. I find the searchable history helpful.",
                    "cons": "The only thing I don't love is that I don't always receive notifications when switching between the desktop & mobile versions."
                },
                {
                    "title": "Slack review",
                    "text": "This platform is incredible and servers a good purspose in the instant messenger field for organizations and teams",
                    "reviewer": "Mpumelelo H.",
                    "id": "2650601",
                    "datetime": "2021-01-27 03:06:14 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2650601/",
                    "pros": "This software or computer application is designed for organizations or a team of colleagues in the workplace as means for clearer communication, can be done in a group or direct messaging ",
                    "cons": "Tracking a previously sent text can be a hassle as thousands of messages come through everyday.\nSlack is addictive and can drive an individual lack socializing to fellow peers in person."
                },
                {
                    "title": "Slack Review",
                    "text": "I use it everyday, and my work would have been difficult without this app.\nGreat app.",
                    "reviewer": "Verified Reviewer",
                    "id": "2650385",
                    "datetime": "2021-01-27 00:06:23 -0500",
                    "rating": "4",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2650385/",
                    "pros": "Easy to communicate with the team members.\nCan create a group and can add all of your team members which is a good feature.\nFile sharing feature is easy and good.\nCall feature is great.\nScreen share feature is good, and very helpful \n",
                    "cons": "I like all the features.\nOne things I noticed is that you cannot give your system control to others when you are on a call.\nIt will be great if this feature is included."
                },
                {
                    "title": "Essential tool for collaboration",
                    "text": "A critical tool of you are in a fast moving team and need to keep track of multiple projects.",
                    "reviewer": "Justin A.",
                    "id": "2650243",
                    "datetime": "2021-01-26 22:17:18 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2650243/",
                    "pros": "Easy to use, easy to create channels for different projects. It's a price of software that puts out exactly what you invest into it.",
                    "cons": "Some of the features outside of communication (polls etc) fells a little clunky. More 1st party add ins would go a long way.  "
                },
                {
                    "title": "Slack",
                    "text": "",
                    "reviewer": "Cameron G.",
                    "id": "2650057",
                    "datetime": "2021-01-26 20:08:26 -0500",
                    "rating": "4",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2650057/",
                    "pros": "It's modern, sleek and easy to use. Easy to deploy on new devices too. ",
                    "cons": "I don't enjoy the mobile app on iOS, it's so cramped and not as user friendly as the windows application."
                },
                {
                    "title": "Slack Integrations Make Running My Business Easy",
                    "text": "Overall a great experience that has given my team a reliable way to stay in contact, up to date and informed on important things happening in the business.",
                    "reviewer": "RICK N.",
                    "id": "2649887",
                    "datetime": "2021-01-26 18:23:39 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649887/",
                    "pros": "I love how I can integrate with a number of external platforms and then be notified through Slack when an action or activity has occurred or needs to be addressed. Our team never misses anything important.",
                    "cons": "It can be overwhelming in the beginning as a new user, but once you get the hang of it, you might find it difficult to be without it."
                },
                {
                    "title": "Best team chat tool available!",
                    "text": "Slack is an awesome tool for team communication. Great for managing small teams interoffice and remotely.",
                    "reviewer": "Verified Reviewer",
                    "id": "2649846",
                    "datetime": "2021-01-26 17:56:47 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649846/",
                    "pros": "So easy to setup teams and channels. Easy to have private chats. Easy to share files. Emojis are great. Reply in thread is essential. Love the theme color-coding options.",
                    "cons": "I don't actually have any complaints about Slack. You can even remove the previews if you don't like them."
                },
                {
                    "title": "Slack functionality",
                    "text": "I use slack to communicate with a family group that is spread across the country with over 20 members.",
                    "reviewer": "Jamie O.",
                    "id": "2649802",
                    "datetime": "2021-01-26 17:33:57 -0500",
                    "rating": "4",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649802/",
                    "pros": "For electronic communication, it is a useful platform than other social media platforms without the downside of social media with advertising and lack of privacy.",
                    "cons": "The usage is not quite intuitive.  It takes some time trying to figure out responding to a thread especially if you have a large group.  "
                },
                {
                    "title": "Great Software",
                    "text": "",
                    "reviewer": "Julie T.",
                    "id": "2649775",
                    "datetime": "2021-01-26 17:18:18 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649775/",
                    "pros": "easy to use, great for companies And nonprofit organizations ",
                    "cons": "Nothing it's easy and very manageable for everyone "
                },
                {
                    "title": "Slack is great for focusing your team communication",
                    "text": "",
                    "reviewer": "Renato B.",
                    "id": "2649723",
                    "datetime": "2021-01-26 16:53:23 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649723/",
                    "pros": "The greatest thing about Slack is that it makes your team communication much easier and outside of your personal communication app like WhatsApp ",
                    "cons": "It's hard to make your engage in the use of it"
                },
                {
                    "title": "Great way to keep in touch and on track",
                    "text": "Overall it's a great tool to communicate effectively with colleagues and it's a great way to track projects and tasks among team members.",
                    "reviewer": "Verified Reviewer",
                    "id": "2649629",
                    "datetime": "2021-01-26 16:25:40 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649629/",
                    "pros": "Slack allows for easy quick communication in a platform that's fun and easy to use. And the additional apps/bots that you can install add an additional layer of use to the platform.",
                    "cons": "Segmenting groups and switching between channels can sometimes be confusing or done in error. Not really Slack's fault, but the 'always on' attitude of coworkers using the app with you can intrude into your personal life."
                },
                {
                    "title": "I love slack. I use it wherever I can",
                    "text": "I've used it for about 7 years. It's excellent for keeping in contact with team members or even just friends. I even used Slack as a \"Discord\" experience where friends could come together and play games.",
                    "reviewer": "Matt W.",
                    "id": "2649465",
                    "datetime": "2021-01-26 15:27:33 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649465/",
                    "pros": "Slack is a seemingly ever expanding team-based communication software that comes in extremely useful within the development world. It's fast and easy to share code, mark important comments, react, target specific users, and find messages and files that have been uploaded in the past. Different tools also integrate well within slack, like Trello, for instance. After installing a plugin, you are able to create Trello cards directly from Slack! Very versatile software.",
                    "cons": "Over the years it seems the premium features keep getting bigger, and the free features keep getting reduced. If you purchase the software, it may prove very useful, but using the free version may or may not accomplish all you need."
                },
                {
                    "title": "Communication is easy",
                    "text": "",
                    "reviewer": "Verified Reviewer",
                    "id": "2649444",
                    "datetime": "2021-01-26 15:22:43 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649444/",
                    "pros": "I have enjoyed using Slack and the features for a little over 2 years now. It makes it easy to communicate with other team members and clients over the platform. We can share files and even make notes to go back to if we need to. Being able to also connect multiple clients and not get them mixed up. ",
                    "cons": "Sometimes it's slow after an update and it can cause frustration. "
                },
                {
                    "title": "I love Slack",
                    "text": "As for me, I love the software. It helps me keep things in order. And for the prices it is great. You can keep things in order as if you had a big office. Right now I am working on a budget for a convention. I can put everything in my group. It's  a great tool for a small company",
                    "reviewer": "Lady Mascheria P.",
                    "id": "2649348",
                    "datetime": "2021-01-26 14:55:15 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649348/",
                    "pros": "I am still using this software it is great",
                    "cons": "It is not a  bad software.  it's very cheap"
                },
                {
                    "title": "Slack is the best tool for professionals with teams",
                    "text": "My overall experience with slack was great! I am currently even trying to get my current company to finally ditch Skype for Slack. It offers so many great features that can be set up quickly and allow for projects to be coordinated with ease.",
                    "reviewer": "Verified Reviewer",
                    "id": "2649265",
                    "datetime": "2021-01-26 14:29:52 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649265/",
                    "pros": "Slack has been by far and away the best tool I have used as a professional marketer and graphic designer. It's perfect for task management, communication with your clients/team, file sharing, and so much more.",
                    "cons": "Slack can seem a bit overbearing a complicated to those who have never used it before. Luckily, there are numerous videos and tutorials online that showcase how to use the software and great features that you may now know even existed."
                },
                {
                    "title": "Slack",
                    "text": "I really enjoy it, think it's easy to use.",
                    "reviewer": "Brooke L.",
                    "id": "2649221",
                    "datetime": "2021-01-26 14:18:25 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649221/",
                    "pros": "It's very user-friendly, easy to use, and organized. ",
                    "cons": "Some keyboard shortcuts are different compared to the computer. But that's not a huge deal at all. There hvae been days where slack crashes, which has been difficult because of the pandemic. But, that happens with every site."
                },
                {
                    "title": "Perfect for personal and professional use",
                    "text": "I love the convenience, how easy it is to communicate with our teams, and also how you can have the channels to have team announcements to keep things organized.",
                    "reviewer": "Verified Reviewer",
                    "id": "2649142",
                    "datetime": "2021-01-26 13:54:53 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2649142/",
                    "pros": "I love how versatile Slack is, you can use it on your phone or desktop, so even on the go you can still communicate with your team. I also like the channels so important updates are in their own \"group\".",
                    "cons": "On the phone app, sometimes the notifications don't come through, but it doesn't happen enough to be a major inconvenience."
                },
                {
                    "title": "\"Slack it to me\" - Slack is now a verb",
                    "text": "I still believe in face to face coworking and of course prefer to use the phone / be in person for conflict resolution.  But Slack has helped prove that remote work is a thing of the future and no balls have to be dropped when the office goes down.  I know many people will continue to use it far into the future for the best office communication.",
                    "reviewer": "Harrison J.",
                    "id": "2648983",
                    "datetime": "2021-01-26 13:16:46 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2648983/",
                    "pros": "Slack brings back the chat features that first started with AOL instant messenger long ago, and has taken me away from google chat and FB messenger when it comes to my coworkers.  We can kind of be addicted to slack, it's where all of the office chat goes on especially when working from home!  I especially enjoy creating new emoji reactions for people's comments - it creates lots of laughs.",
                    "cons": "There really isn't much to dislike.  We have had a few outages where we can't get on, but very few, and there are some slightly annoying reminders to turn on desktop notifications when I definitely want them off.  But it makes the world go round and we can always make sure our teammates are informed and up to date with quick information."
                },
                {
                    "title": "Slack Review",
                    "text": "Slack is comparable to other chat applications, but takes awhile to get use to.",
                    "reviewer": "Kelly W.",
                    "id": "2648926",
                    "datetime": "2021-01-26 13:07:00 -0500",
                    "rating": "4",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2648926/",
                    "pros": "Slack is easy to use and similar to other chat applications. I do like how it has status options on your name and can update/sync to your google calendar, so others can know if you're busy.",
                    "cons": "Searching for people to chat with can take a while to get use to. there's people or channels which takes a while to understand."
                },
                {
                    "title": "A nice tool to quickly communicate and hop on calls faster than setting up Zoom meetings",
                    "text": "Happy with the ability to maintain contact with coworkers and clients who also use the application. Being able to create specific groups for the clients or internal topics has made communication better.",
                    "reviewer": "Nate S.",
                    "id": "2648894",
                    "datetime": "2021-01-26 12:57:00 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2648894/",
                    "pros": "I really appreciate the ability to instantly hop on calls with coworkers and clients faster than setting up Zoom calls. It's also nice to be able to just send quick notes or have conversations through an instant messaging platform when a full on call isn't necessary.",
                    "cons": "Some of the project management and code necessary to use it was a bit of a turnoff. Our company decided to just keep using Trello to keep track of tasks instead of learning the overly complicated Slack way of doing things."
                },
                {
                    "title": "Great with co workers",
                    "text": "",
                    "reviewer": "Elizabeth C.",
                    "id": "2648807",
                    "datetime": "2021-01-26 12:37:57 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2648807/",
                    "pros": "This is a great way to communicate and connect with fellow Co workers. there are general and random colors to use",
                    "cons": "I have a difficult time trying to copy and paste to use to share"
                },
                {
                    "title": "Transformed our work flow and helped create a strong sense of teamwork",
                    "text": "Excellent! I found Slack, rather than being confining or \"boxing me in\" and giving me more work, it actually helped streamline my work and aided our team in identifying better work flow regarding different aspects of our company's organization and strategy. We know what we need to do, when to do it, and when we need to go to Zoom. Slack is really the backbones communication platform for our entire business.",
                    "reviewer": "Erik F.",
                    "id": "2648805",
                    "datetime": "2021-01-26 12:37:56 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2648805/",
                    "pros": "Slack has been a blast to use this year. Starting a company right before the COVID 19 pandemic hit, we watched our company grow from nothing to 20 clients (and growing) in less than 9 months. Slack was instrumental in all of it -- bringing our five team member into effective, asynchronous conversations and planning regarding the growth of our business. It also helped create a sense of teamwork and camaraderie among our staff. It's been a real lifesaver!",
                    "cons": "There's nothing I dislike about Slack. You can customize channels and manage Slack notifications, as well as easily switch back and forth from utilizing Slack on your laptop or smart phone. Love it!"
                },
                {
                    "title": "Stay connected with your colleagues",
                    "text": "I think Slack is an excellent tool for collaboration and communication. Most of my daily conversations are on Slack!",
                    "reviewer": "Claudia Y.",
                    "id": "2648746",
                    "datetime": "2021-01-26 12:23:41 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2648746/",
                    "pros": "Slack creates opportunities for immediate conversation with your teammates. Creating channels have been helpful for organizing specific groups and conversations. ",
                    "cons": "There isn't much to dislike. Sometimes there can be overcrowding of channels which will require you to unsubscribe to the channels"
                },
                {
                    "title": "Run your whole company from one window",
                    "text": "We use it daily to work remotely and integrate with other tools. Its notification settings and \"intelligence\" are almost always spot on no matter which device you access Slack through.",
                    "reviewer": "Mark M.",
                    "id": "2648720",
                    "datetime": "2021-01-26 12:17:29 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2648720/",
                    "pros": "There are so many ways to customize and integrate with Slack that it makes selecting this product an easy choice. There is almost nothing you cannot do, add on, or create yourself. ",
                    "cons": "Not many cons here. There where some rough edges at the start but Slack has come a long way to smooth those over."
                },
                {
                    "title": "Can't live without it!",
                    "text": "Absolutely love it for all the reasons stated above",
                    "reviewer": "Verified Reviewer",
                    "id": "2648652",
                    "datetime": "2021-01-26 12:04:26 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2648652/",
                    "pros": "Now that I've used Slack at my latest company, I can't imagine not having it going forward. We have significantly less email here at my current company than at previous organizations. Slack is fundamental to our 'open' culture or sharing, curiosity and transparency. We collaborate all day on work related projects, news, campaigns as well as on a personal level. I have gotten to know my co workers well via various slack channels (pets, cooking, kids, sports, music) I LOVE Slack!! ",
                    "cons": "Nothing! I am not an admin so I can't speak to the back end but we also have used slack for various campaign notifications and follow ups, which have been very effective. "
                },
                {
                    "title": "Slack",
                    "text": "I am thankful that we have this- instead of group texting.",
                    "reviewer": "Allison H.",
                    "id": "2648650",
                    "datetime": "2021-01-26 12:04:18 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2648650/",
                    "pros": "I love that we can communicate as a staff and have so many different channels. Easy and organized communications. ",
                    "cons": "The amount of storage that we have -I lose documents/graphics because of our lack of storage amount. "
                },
                {
                    "title": "Excellent product",
                    "text": "Excellent Product to use. This is best for integrating and easy deployment and integrating.",
                    "reviewer": "Yaswanth K.",
                    "id": "2648640",
                    "datetime": "2021-01-26 12:01:35 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2648640/",
                    "pros": "This is very good product for integrating with as many tools that we are using and is very good option for communication as well as the for alerting.",
                    "cons": "Till now found no defects form my daily use. However, found that there are some improvements that can make like adding an option for redirecting to calls when necessary."
                },
                {
                    "title": "Fantastic tool for collaborating within our company",
                    "text": "Amazingly positive. This tool has helped our company get rid of the silo effect between our departments",
                    "reviewer": "martine p.",
                    "id": "2648636",
                    "datetime": "2021-01-26 12:00:54 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2648636/",
                    "pros": "Very easy to use and super intuitive. Even our employees who are not tech savvy had no problem adopting the tool",
                    "cons": "I honestly cannot think of a negative thing to say about this software. I use it all day long to keep in touch with my employees."
                },
                {
                    "title": "Literally couldn't work without it",
                    "text": "",
                    "reviewer": "Michael G.",
                    "id": "2647984",
                    "datetime": "2021-01-26 09:57:07 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2647984/",
                    "pros": "I've worked remotely for several different companies over the past few years, all of which have used Slack for internal comms. My job would be almost impossible without it. Logging into Slack in the morning is my daily equivalent of walking into the office. It makes communicating and collaborating with the rest of my team an absolute breeze.",
                    "cons": "There is very little I dislike about Slack at all."
                },
                {
                    "title": "A worthwhile collaborative communication tool",
                    "text": "Slack has helped keep people and the work together, and has thus helped achieve progress towards the desired business goals.",
                    "reviewer": "Felix H.",
                    "id": "2647314",
                    "datetime": "2021-01-26 00:31:49 -0500",
                    "rating": "4",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2647314/",
                    "pros": "The extendability of slack through the various third-party integrations made slack a worthwhile tool by keeping everyone on the same page regarding the work everyone has been doing. ",
                    "cons": "It's entry price does limit slack if you are on a tight budget - especially when compared to other free communication mediums. "
                },
                {
                    "title": "I would choose Slack every time",
                    "text": "I would chose slack every time. Our company is transitioning to Teams and its very unfortunate. Teams does not allow large departments to collectively collaborate! Slack could accommodate any size company seamlessly and allows all users to make it their own.",
                    "reviewer": "Jason C.",
                    "id": "2646800",
                    "datetime": "2021-01-25 17:33:59 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2646800/",
                    "pros": "Slack is the most streamline corporate connecting software up to bat. No other platform enables such flexibility and customization- and is fully scalable!",
                    "cons": "Some document sharing features could be improved.  Links or downloads are also a slower area to improve."
                },
                {
                    "title": "Great Product",
                    "text": "",
                    "reviewer": "Mary M.",
                    "id": "2646660",
                    "datetime": "2021-01-25 15:38:44 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2646660/",
                    "pros": "Easy to communicate with others when studying with peers. ",
                    "cons": "I don't dislike the product, great product"
                },
                {
                    "title": "The workplace go-to",
                    "text": "",
                    "reviewer": "Aaron C.",
                    "id": "2646322",
                    "datetime": "2021-01-25 13:09:53 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2646322/",
                    "pros": "Very easy to use, and a fun way to chat with colleagues in a less formal or lengthy format than an email or call.",
                    "cons": "Wish it had more project reporting/task management features. "
                },
                {
                    "title": "Best way to quick comunicate",
                    "text": "",
                    "reviewer": "Luiza S.",
                    "id": "2645607",
                    "datetime": "2021-01-25 08:40:49 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2645607/",
                    "pros": "For me, Slack is the easiest way to comunicate with my coworkers and get a quick answer, specially during home office. I like that we can create channels and specific groups and it's everything very customizable.",
                    "cons": "Sometimes, the significant amount of notifications can interrupt our concentrated tasks. So it takes a good self-manegement to use it for your best productivity.\n"
                },
                {
                    "title": "Slack Review",
                    "text": "",
                    "reviewer": "Verified Reviewer",
                    "id": "2645336",
                    "datetime": "2021-01-25 05:14:30 -0500",
                    "rating": "5",
                    "url": "https://www.capterra.com/p/135003/Slack/reviews/2645336/",
                    "pros": "The UI is basics and easy to use for new users. Mentioning on support, the Slack team is still quick enough to hit even free edition users very efficiently, while paid participants get priority help. Regarding notification, you can set the type of notification you want to receive which is a helpful feature. File uploading with a code-sharing feature makes users at ease. With search features and advanced automatic snippets, slack is the most suitable software to use for communication within a company. ",
                    "cons": "Just 10 third-party services can be combined with it by users of the free edition. The software only allows you to check for 10,000 messages in the free edition. That means that if you run a search on it, it can only search for the last 10,000 messages shared by your team. It scans for everything in the Regular edition, plus all the archives."
                }
            ],
            "totals": {
                "review_count": 19866,
                "overall_rating": "4.7",
                "ease_of_use_rating": "4.6",
                "customer_service_rating": "4.4",
                "functionality_rating": "4.5",
                "value_for_money_rating": "4.5",
                "recommendation_rating": "8.9"
            }
        }
    

Frequently asked questions:

  • How do I get all the reviews for a single place?
  • You need to perform multiple requests incrementing the offset until you get a response without any reviews in it.

  • Does the API have rate limits?
  • Yes, since Capterra is pretty strict at blocking requests you will be rate limited if you perform more than one request per second.